VICTORIA OYINMIEBI PHILIP
Virtual Assistant | Administrative Assistant
Lagos, NG.About
Proactive Virtual Assistant with over 2 years of experience excelling in administrative and project management support within fast-paced environments. Demonstrated expertise in calendar management, email correspondence, and document preparation, consistently achieving a 98% on-time task completion rate. Adept at coordinating client communications and social media management, driving a 20% increase in customer satisfaction through efficient support and engagement.
Education
University of Benin
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Bachelor's of Science Education (B.Sc. Ed)
Home Economics Education
Work
Dove Hospital and Healthcare Services
|Front Desk Officer
Lagos, Lagos State, Nigeria
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Summary
Delivered essential administrative and client support services, maintaining high standards of customer relations and operational integrity.
Highlights
Managed comprehensive client inquiries across multiple channels (phone, email, in-person), consistently fostering excellent customer relationships.
Coordinated and scheduled critical patient appointments and laboratory investigations, ensuring seamless operational flow.
Maintained meticulous and confidential client records, upholding data integrity and privacy standards.
Executed a broad range of daily administrative tasks with exceptional autonomy, enhancing team efficiency and productivity.
Accurately processed payments and conducted thorough reconciliations, ensuring financial precision and accountability.
Empower Her Remotely
|Virtual Assistant
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive administrative and project management support, ensuring operational efficiency and high client satisfaction.
Highlights
Orchestrated complex calendar management for over 50 monthly meetings, achieving 100% accuracy and timeliness in scheduling for diverse teams.
Streamlined critical email correspondence, consistently maintaining a 95% response rate within 24 hours for urgent client and internal communications.
Developed and refined 10+ weekly reports and presentations, enhancing content quality by 20% and ensuring professional delivery.
Spearheaded project task coordination and progress tracking, successfully achieving 98% of deadlines across multiple high-priority initiatives.
Certificates
Virtual Assistant Training
Issued By
EMPOWER HER REMOTELY
Virtual Assistant Skills
Issued By
ALISON
Skills
Administrative Support
Calendar Management and Scheduling, Email Correspondence and Prioritization, Document Preparation and Editing (PowerPoint, Word), Digital File Organization and Management, Client/Customer Support and Onboarding.
Project Coordination
Project Coordination and Task Tracking, Process Optimization, Deadline Management.
Communication
Strong Verbal and Written Communication Skills, Client Communications, Customer Relationship Management.
Software Proficiency
Microsoft Office Suite, Google Workspace, Microsoft Word, Microsoft Excel, Zendesk, Livechat, Trello, MailChimp, Buffer, Hootsuite, HubSpot, Microsoft Teams, Airtable, Canva, StoryChief, Socialbee, Zoho CRM, Asana, Zoom, Notion, Calendly.